The profile picture of Ramona Hicks.

Ramona Hicks

Chief Executive Officer

Ramona joined CMC in 1993 as a surgical technician. After completing her LPN training at Boise State University, she worked at a clinic in southern Idaho and was an active EMT for 10 years. She earned her nursing degree while working full-time. She has served in a variety of roles at CMC, including, OR supervisor, infection control nurse, employee health nurse, quality director, risk manager and hospital chaplain.
The profile picture of Kelly Hughes.

Kelly Hughes

Chief Financial Officer

Kelly joined CMC in May of 2015 as Controller, and she became Chief Financial Officer in June 2017. Her previous position, as Finance Director/Certified Municipal Clerk for a municipal city government, gave her a strong background and knowledge of the unique requirements and workings of a county special purpose district such as Coulee Medical Center.
Sam Hsieh, M.D., FACS.

Dr. Sam Hsieh

Chief Medical Officer

Dr. Hsieh joined the Coulee Medical Center team in August of 2015. He was born in in Hong Kong, and he graduated from the Royal College of Surgeons in Dublin, Ireland. He completed his surgical residency at the University of Texas Medical Branch, Galveston, Texas in June of 2015. Dr. Hsieh’s main focus is on general surgery, some procedures include, but are not limited to, colonoscopy, gallbladder disease, soft tissue disease, gastrointestinal disease, hernias, thyroid, laparoscopic, vascular and varicose veins.
The profile picture of Shoshannah Palmanteer.

Shoshannah E. Palmanteer

Rural Health Clinic Director

More info about Shoshannah is coming soon!
The profile picture of Heather McCleary.

Heather McCleary, SHRM-CP

Human Resources Director

Heather was born and raised in Spokane, WA and currently lives in Almira, WA. Her career with Coulee Medical Center started in 2006 when she was hired as the Referral Coordinator for the Clinic. In 2011, she made the transition from the Clinic to the HR Department as the HR Assistant and continued to grow from there. Heather has been in her current role, as the HR Director, since 2018 and obtained her SHRM-CP Certification in 2020. Along with an amazing HR Team, some of her tasks include helping orient new hires, manage employee benefits and work with supervisors and managers to provide the best possible working environment for employees.
The profile picture of Natalie Dennis.

Natalie Dennis

Director Revenue Cycle

Natalie Nachtigal-Dennis was born and raised right here in the Grand Coulee Dam Area. She is a 1998 graduate of Lake Roosevelt High School. Natalie joined CMC in 2009 where she worked in the HIM (Health Information Management) department until moving into the Revenue Cycle Director role in 2017. Natalie is currently pursuing her Bacholer’s Degree in Healthcare Administration from WGU and is a member of the NSLS (National Society of Leadership and Success). Natalie is also the current board President for the Grand Coulee Dam Area Chamber of Commerce.

Sharon Gilmore

Senior Director of Quality and Risk Management

Sharon has more than 30 years of healthcare and administrative experience, with over 20 of those focused on program development, process improvement, quality management, and patient safety. She is a registered nurse with a background in medical technology, cardiac and obstetrical critical care, and ambulatory nursing. Sharon was the director of risk management and quality for an integrated health system. In this role, she was responsible for the overall risk management and patient safety program, loss control and risk financing, claims administration, contract review and patient relations, quality and accreditation activities, and served as a liaison with insurance and regulatory representatives. Sharon previously served as a quality clinical consultant for a national healthcare insurance provider. She has successfully developed and implemented disease management and medical home model programs. Sharon is skilled in using the Six Sigma Lean process, implementing the GE Change Acceleration Process, and assisting entities to implement medical home models and become high-reliability organizations. As a Master TeamSTEPPS and Just Culture trainer, Sharon supports large and small healthcare organizations in their journey to improve team care and secure a safety culture. She holds a Master of Science in health administration from the University of California and a Bachelor of Science in nursing and psychology from the University of New Mexico. Sharon holds certifications in Professional Healthcare Risk Management (CPHRM) and Professional in Healthcare Quality (CPHQ), as well as board certification as a Nurse Executive (NEA-BC) and Ambulatory Care Nurse (RN-BC).

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